website support & maintenance

Spend your time running your business and let us run your site. As technology advances your online presence will need updating, changing and securing. A support and maintenance agreement with us can manage all this for you. We’ll update content, ensure the best hosting and backup your data so nothing is ever left to chance.

what we do our work
find out a better, safer and cheaper way to maintain and support your website

    monitoring and support_

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    If your online presence is ever in need of updating, changes or security updates, a support and maintenance agreement through Wirebox can manage this for you.

    Our support and maintenance solutions can assist with updating content, hosting solutions and backing up the data through our different hosting solutions.

    We monitor our clients’ websites and are often alerted to issues through our monitoring software allowing us to correct them, in many instances before you are even made aware of the issue.

    With the noticeable increase in web hacking and data breaches, we have developed a unique monitoring and protection service. You will benefit from:

    all-in-one package

    A service that is, for the first time, an all in one package. This means all your website support and maintenance costs are wrapped into a simple, transparent monthly cost.

    round-the-clock maintenance

    Powerful insights into your site’s performance, functionality and health and regular optimisation to ensure your SERP doesn’t sink due to page loading times or availability.

    instant notification delivery

    Delivery of instant alerts when website issues arise, including any security breaches. We’ll ensure you meet your regulations under GDPR for reporting, minimising collateral damage should the worst happen.

    problem solvers

    Fixes and solutions to your website or application issues. Sometimes plugins and connections break, we’ll help you troubleshoot your site to ensure it’s always operating at peak performance.

    hassle free service

    We alert you as soon as there’s an issue and fix it ASAP. We’ll take the initiative and apply repairs & updates that safeguard your revenue streams like any true partner would.

    simple reports

    Our website support and maintenance reporting goes straight to your inbox so you can make data-driven decisions for your business based on real traffic and performance data.

    how we support our clients

    dedicated support team_

    We have a dedicated support team available on call and email. All requests are handled by the ticket support system DoneDone. Our monitoring services which run on our various platforms include AWS, WPEngine and ippatrol.

    websites, databases and apis_

    Anything written in code needs to be maintained.There are new security patches and functionality updates to apply regularly that keep your digital infrastructure running its best. The ultra-popular WordPress CMS constantly needs updating to ensure protection for your systems and data. And our monitoring processes allow us to be alerted of any updates or security patches that need to be applied so we can execute that work faster, plugging any gaps before bad actors find & exploit them. Typical updates we manage for clients are:

    • Programming languages such as Python, PHP, .NET
    • CMS’s like Wagtail, WordPress, Drupal and Sitecore.
    • Plugins or modules for those CMS’s.

    what does it cost?

    While it does depend on your needs, typical packages start off with a set number of monthly hours. All hours are tracked and reported on at the end of each month so you know what website support and maintenance tasks were completed each cycle

    Contact us today to get started.