Local to Wirebox, with offices in both Watford and Hemel Hempstead, Signpost is a charity focussed on supporting children and young adults to overcome problems in their lives.
The main service offered by Signpost is one to one counselling, the charity also provides group counselling which with the pandemic became challenging and the way they worked had to change.
With the pandemic bringing its own issues and lockdown increasing isolation, remote counselling became a more common practice.
The charity required a presence online to be able to promote their services, to become more well known in the Community and to continue to assist young adults in their lives.
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Wirebox developed a website using WordPress, a well known content management system which allowed the charity to manage their online presence internally. With the number of applicants increasing, the website also acted as a portal with an online form designed to make it easy for users to provide the necessary information to register with the charity.
A key element of the website was to assist the charity with reducing workloads in a time where their assistance and expertise was required increasingly more often. To achieve this, all registrants through the website are automatically fed into the Charities ERP system, In-form. This removes the need for administration and duplication of data entry.
In-form is a unique system built for charities such as Signpost which allows case management tools to ensure process efficiency and a higher service to those that require the service. It is built on the Salesforce platform, which comes with all of the developer tools and API’s for seamless integration into In-form.
Wirebox continues to support and assist Signpost with their online presence and data management.