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Privacy Policy

Wirebox Privacy Policy

This website (https://wirebox.co.uk) is owned and operated by Wirebox Ltd. This policy explains how we collect and use your information. In this Policy, “we”, “us” and “our” means Wirebox Ltd.

We keep our Privacy Policy under regular review and we will place any updates on this web page, so please check back when you use our services to ensure you have seen the most up to date version. This Privacy Policy was last updated on 24 September 2018.

Who we are

Wirebox Limited is a private limited company incorporated in England (Company number 07887947), with a registered office at 153 Ridge Lane, Watford, Hertfordshire, WD17 4SU, and company address at Unit 1, Copsewood Lodge, 1A Copsewood Road, Watford, Hertfordshire, WD24 5DY.

Here at Wirebox we take your privacy seriously and will only use your personal data to manage your account and provide tailored services to you.

What is GDPR?

From 25th May 2018 the new General Data Protection Regulation (GDPR) comes into force. It updates the Data Protection Act 1998 (DPA) which was developed before the development and use of social media, cloud based IT systems etc, and puts the rights of data subjects – that’s you as individuals – at the very heart of the Regulation of data.

Why do we process your personal data?

Data protection laws state six lawful reasons why a company may collect and process your personal data:

Consent: The individual has given consent to process their personal data for a specific purpose.

Contract: The processing is necessary to fulfil a contract with the individual, or because we have asked you to take specific steps before entering into a contract. We will process your personal data to fulfil an order, deliver a service and essentially comply with our contractual obligations.

Legal compliance: The processing is necessary for us to comply with the Law. If the law or government requires us to, we may need to collect and process your data. An example might be passing on details of fraud to law enforcement.

Vital interests: The processing is necessary to protect someone’s life.

Public task: The processing is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in Law.

Legitimate interests: The processing is necessary for our legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests. In cases, we require personal data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business. This does not impact your freedom or rights. Examples might be using your postal or email details to send direct marketing information on content, products and services that we think might interest you with the aim of raising awareness of our business with yours and you, as an employee of that business.

What personal data do we collect and process?

We process the following kinds of personal data:

  1. Information about you, including your name, postal address, telephone number and email address.
  2. Information through communicating with us, whether by email, post, telephone, in person or through our Website, for example submitting information through our contact form.

Each time you visit our website we may automatically gather the following information:

  1. Technical information about your computer such as domain name, browser type and version, operating system and platform, IP address, cookie information and time zone setting; and
  2. Information about your visit including the full Uniform Resource Locators (URL) clickstream to, through and from the Website (including date and time), what web pages you visited on the Website and how long you spend on each page, page interaction information(such as clicks), page response times, download errors, traffic data, location data, weblogs, and history of resources accessed on the Website.

When do we collect your personal data?

We collect your Personal data when:

You book any kind of appointment with us or book to attend an event, for example a meeting to discuss an opportunity.

Why do we use your personal data?

We want to give you the best possible experience. One way to achieve that is to get the richest picture we can of who you are by combining the data we have about you. We then use this to offer you content, products and services that are most likely to interest you.

The data privacy law allows this as part of our legitimate interest in understanding our customers and potential customer and providing the highest levels of service.

Of course, if you wish to change how we use your data, you’ll find details in the ‘Controlling your personal data’ section below.

Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide the best experience.

How do we use your personal data and why?

Your personal data is used:

Direct Marketing

We use a marketing platform known as MailChimp to send out information which we think is valuable to you. You have the right to Opt-out of marketing communications at any time. We will always respect your wishes. If you wish to no longer be contacted for marketing purposes then please click here.

Cookies on our website

Our Website uses cookies to distinguish you from other users of the Website, to provide you with a better experience when browsing the Website. They also help us to improve the Website.

Cookies and tracking software are used on a temporary basis and expire when the site has been left. These are used for purposes such as website improvement. Google Analytics is also used for the same reason of website improvement and understanding how you use it. This information is not shared with anyone.

By using our website, you are consenting to the use of cookies to retain session information for the purposes listed above. This information is held in your web browser and is removed at the end of your session.

The personal information we collect and hold via Tracking software is the following: –

For further information on what cookies are then please visit http://allaboutcookies.org.

Security

We will treat your data with the utmost care, taking all appropriate steps to protect it and aim to keep your personal information secure. In order to prevent unauthorised access or disclosure, we use appropriate technical and organisational measures to keep all personal information we collect secure.

However, transmission of information via the internet is not completely secure. While we do the best we can to ensure the security of your personal data once we receive it, we cannot guarantee the security of your personal information transmitted to our Website; any transmission is at your own risk.

When your personal information is received we use strict procedures and security features to try and prevent unauthorised access or loss. We regularly monitor our system to identify ways to further strengthen security.

Where is your personal data stored?

When we collect information about you, it all gets stored into our Enterprise Resource Planner system. This system helps us organise your personal information so that we can ensure our communications with you are as relevant and as tailored as possible. We do not use any source of automatic profiling.

How long do we keep your personal data?

We hold your personal information for as long as we need to for legitimate legal or business reasons, including to comply with any regulatory obligations. The retention periods of personal information range from 3 months to 10 years, or for the period during which you request our services.

Controlling Your Personal Information

You are free to opt out of hearing from us at any time about the following:

You have the right to ask us to stop processing your personal Information for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes.

You can tell us that you do not want to receive information about related services or specific content related to web development which we provide by not ticking the relevant check boxes on the forms we use to collect your personal information. Alternatively there is an unsubscribe button on all of our marketing emails which you can use, this will remove your personal information from our email list.

You can also ask us to stop sending you marketing communications at any time by sending us a written request to our contact form here or by using any of the other methods set out in our ‘contact us’ section below.

We will never sell your personal information, and we will only share your Personal Information as described in this Policy. Furthermore, if we are processing your Personal Information on the basis of your consent, you have the right to withdraw your consent at any time.

What are your Data Subject Rights?

Subject Access Request, erasure, restriction, rectification and transfer:

When exercising your rights, our response will depend on which legal grounds we are using to process the data in question, and the circumstances of the particular processing. You can find out more about your rights by viewing guidance from the Information Commissioner’s Office here.

You can exercise your rights by sending us a written request to our contact form here or by using any of the other methods set out in our ‘contact us’ section of the privacy policy outlined below.

With each request we will ask for a piece of identification such as a copy of your passport/driving license and a recent utility bill, this is to ensure we maintain our strict security protocols by issuing personal information to the correct individual. If there is any particular information in mind, please be specific so that we can respond to you as quickly as possible.

Links to other websites

Our Website contains links to other Websites however this privacy policy only applies to this website. When you link to other websites, their own privacy policies will apply.

Complaints to the ICO

If you are unhappy with us, our service, or the way that we treat your personal information then please contact us and we will work with you to resolved your issue.

You also have the right to contact the UK data protection authority, ICO. You can contact the ICO through their website: https://ico.org.uk/global/contact-us/. You can also call the ICO helpline from the UK on 0303 123 1113 or +44 1625 545 745 if calling from outside of the UK.

Contact Us

If you have any questions on this Policy, or would like to exercise your rights, you can contact our Data Protection Officer, Andrew Ajoodha in the following ways:

Andrew Ajoodha
Data Protection Officer
Wirebox Limited
Unit 1, Copsewood Lodge
1A Copsewood Road
Watford
Hertfordshire
WD24 5DY