Founded in 2004, Advantage Marketing Corporation (AMC) LTD are the designers and manufacturers of the 5 wheel Quingo mobility scooters range which benefits from many unique features that offer increased stability, agility, safety, superb posture and comfort.

Quingo mobility Scooters are an exceptional, innovative range of high-quality personal mobility products and are sold all over the world.

Why Wirebox?

Quingo operates customer service centres to manage sales, service and product related enquiries. These service centres required a system to be able to manage all customer interactions.

The current process was emails, notes and calendar invites. For a growing business they needed a scalable system which would enable management from a centralised location.

The system needed to be able to operate in any location depending where staff were situated. 

our approach_

Wirebox needed to design a solution that would be user friendly, intuitive to the users of the system. It needed to be simple to use and engaging, to promote and encourage the system to be used at all times. The solution also had to integrate with a 3rd Party course system, to allow the feed of data seamlessly into the system.

Within 3 weeks Wirebox: 

• Developed a Prototype (aka Wireframe) to allow the Quingo team to visualise the site. 
• Develop new designs with updated UX/UI for each page.
• Develop a functional specification document, outlining the exact functionality of the system

outcome_

Developed a custom bespoke database system call Quingo Lead Manager which enabled

• Staff to remotely login and view any customer data on product enquiries.
• Pull/Push data from Quingo’s CRM system and update any customer data for sales operators
• Schedule Appointments for new product demonstrations and scooter services
• Update customer data into mailchimp for email automation
• Pull Data from Facebook/Website/Google Adwords adverts for new customer enquiries

The new Quingo Lead Manager transformed the way the company worked in managing enquiries and service requests.

• Reduced time to call back new customers
• New customers’ status was updated in real time, allowing management to see the team current status and workload.
• Generate reports on the status of leads and time to call KPIs
• Create one place for all leads and enquiries to go, rather than multiple systems, resulting in delayed responses to customers.
• System automated the leads to staff automatically, reducing the time to call back customers.