Perfect Balance is a pain relief clinic with several branches across London, Hertfordshire and Bedfordshire.

They provide osteotherapy and physiotherapy as well as a range of evidence-based, therapeutic practices.

As a modern, high-skilled and convenient service provider, the clinic requires both top-of-the-range technology and excellent customer service.

As a modern, high-skilled and convenient service provider, the clinic requires both top-of-the-range technology and excellent customer service.

Perfect Balance requested an app that would allow clients to book appointments, check in and make enquiries. This app, accessible from an iPad in the reception, needed to be easy to use, intuitive, fail-safe and effective in taking users to the next step in their appointment.

Wirebox designed ALICE (Automatic Login for Clients and Enquiries). The system gives users 3 options, allowing them to check-in, book an appointment, or make an enquiry. Booking an appointment or making an enquiry involves filling in a form with your details and in the case of an enquiry the message, which is then submitted to the main receptionist, who oversees the branches in multiple locations. In the case of checking in, you find your appointment which is recorded in the database and then your practitioner is emailed to notify them of your arrival.

There are several benefits of this system for Perfect Balance. It means that only one receptionist is required for the numerous branches, who can run these different receptions centrally, saving on time and resources. It also means that users can interact with a simple and accessible app which puts them in control. The app is formatted to be functional as well as aesthetically pleasing, with clear and intuitive graphics. The iPads in the receptions are constantly on ‘kiosk mode’ so that only the app can be used.

Wirebox’s ALICE app has been used by the clinic with successful results, being used by clients to enquire about, book and confirm appointments.

It has allowed the clinic to do more with less, without diminishing their customer-oriented ethos.

The system can be built upon, and there are plans to allow payments for services via the app.