Changing or upgrading your IT system can be tricky and fraught with dangers. If done incorrectly, the change could have affect the departments of your company and your clients’ personal information could be at risk from hackers. But correctly updating your system will improve your quality of customer support and service provision, gaining you loyal and happy customers. Here are some of the ways upgrading can go wrong, and ways to put it right.
1. Did you not ask for vendor references or comparisons? Remember to ask for references of other companies that used them, or ask for input from your IT team. You should compare off-the-shelf systems if you’re getting one, for price, technical specs and the features your business uniquely requires.
2. Did you forget to rehearse? Implementing a system fully without a rehearsal on a small server is a recipe for disaster. This will make sure that you can fix any potential bugs that might be lurking. Fix problems before they present themselves, that’s half the battle.
3. Did you underplan? You may have gotten a little hasty and asked your technical team to begin implementing the new system without first evaluating, consulting on or planning for mistakes with the system. You should plan extensively before you begin to prevent problems in the future.
4. Did you underestimate? Don’t underestimate how much time you have to implement the system. You don’t want to be caught short, with little time to fix any bugs (see the previous point). Plan how much time you think you’ll need, by all means, but build contingencies into these plans.
5. Did you warn your customers? Customers like new things, but not necessarily surprises. That’s why you should tell them about the new system in advance. Spread the word about the new update on social media, or contact them via email, or ask their views on the matter. Your customers will respect your good decision, boldly made with input, and enjoy the increased quality of your services.
6. Look at the Specs. Your IT specialists shouldn’t be the only ones looking over the specifications, you should be, as many people as possible who will use the system should be. That will make it easier to use when the time comes. It’ll make your business practices more convenient, so it’s guaranteed to be convenient itself. Don’t expect that people will pick it up as they go along.